The range of products offered is completed with some strategic services, which make TECNO ITALIA a full-fledged and competitive company in all aspects. It is a cutting-edge partner for all the industrial enterprises of the worldwide tile manufacturing sector.
CUSTOMER CARE - BEFORE AND AFTER SALES
TECNO ITALIA considers each sale as a customer requirement that must be satisfied. Each order is therefore handled by skilled personnel capable of providing overall assistance related to the machine purchased, offering the most suitable solution for the type of request involved. Customer care, together with the propositional nature of TECNO ITALIA, therefore becomes an added value. Skills and information are passed on constantly to continue relations with the customer even after the machine has been handed over. This is why when you choose TECNO ITALIA you opt for the skill and ability of a group that presents itself as the perfect partner for companies that aim at expanding, at improving their service and their own professional skills.
OVERALL TECHNICAL ASSISTANCE
The TECHNICAL ASSISTANCE SERVICE works throughout Italy and abroad through the traditional methods based on telephonic assistance from the head office and on assistance directly on-site. The purpose of the service is to provide an efficient, qualified and on-going assistance service, capable of maintaining production performance, offering installation and assembly services, start-up assistance and production tests and machine conversions, repairs and supplies of spare parts etc. The technical assistance services are fulfilled by TECNO ITALIA in the best way for the individual needs of the customer: customers can establish scheduled assistance and maintenance contracts for certain times of the year or service jobs can be managed individually. Customers can also rely on well kept spare parts stocks. All this is managed by the main plant but also directly by the foreign laboratories.
PRODUCTION AND ENGRAVING OF CILINDER AND LAMINATE SHEETS
TECNO LASER is a company of TECNO ITALIA group and was set-up especially to produce and provide its customers with Rolls, Laminate plates and Belts (link to the page of Tecno Italia), either “blank” or “engraved”. This service has been developed and improved over the years and is devised to provide production factories with the best possible operating standards on the market, both in terms of quality and of effectiveness, guaranteeing its customers the instruments required to operate with all the various types of products, such as Porcelain stoneware, Plain colours, Granite, Variegated, Macro granites, Rustic (with bold or particularly fragile structures), Marble and particularly centred wall tiles, classic floor tiles and stone shaded and structured tiles etc.
TEST LINE
TECNO ITALIA, at its main plant, offers its customers and partners a complete test line so that they can try out incisions and processing, optimise times, train personnel and evaluate the best solution possible for their own specific requirements more accurately.
